FAQ - Frequently Asked Questions
As described in our Privacy Policy, we collect personal information from your interactions with our website, including through the use of cookies and similar technologies. This information may be shared with third parties, including advertising partners. We do this to show you ads on other websites that are more relevant to your interests and for other reasons detailed in our Privacy Policy.
We understand that sharing personal data for targeted advertising based on your browsing may be considered a "sale," "sharing," or "targeted advertising" under applicable privacy laws in certain U.S. states. Depending on your place of residence, you may therefore have a right to opt-out of these activities. If you wish to exercise this right, please follow the instructions below.
If you visit our website after enabling the Global Privacy Control opt-out setting, depending on your place of residence, we will treat this as a request not to participate in activities that may be considered a "sale" or "sharing" of personal information or any other use that may be considered targeted advertising, for the device and browser you used to access our site.
1. Are the clothes really like the pictures?
👉 Yes, our photos faithfully represent our products. Each item is tested and photographed before being listed online. No bad surprises: what you see is what you get.
2. How do I choose the right size?
👉 We provide a clear size guide on every product page. If you're hesitating between two sizes, we recommend taking the larger one for more comfort.
3. What if the size doesn't fit me?
👉 No worries: you can return the product within 14 days and request an exchange or a refund. Our goal is for you to be 100% satisfied.
4. How long does shipping take?
👉 Standard delivery takes between 7 and 12 business days. You'll receive a tracking number as soon as your order is shipped so you can follow your package in real time.
5. Is shipping free?
👉 Yes, shipping is free on orders over 40€. For orders below that amount, the fees are clearly displayed before checkout (no hidden costs).
6. Are your clothes good quality?
👉 Yes, we only select items that are comfortable, durable, and in line with current trends. Every item is checked before being shipped.
7. Is my payment secure?
👉 Absolutely! All payments are 100% secure through SSL (the same protection used by major online stores). You can pay by credit card or PayPal.
8. How can I contact customer service if I have an issue?
👉 You can contact us anytime via email at [yourmail] or directly through our contact form. We reply within 24 hours.